FAQ

We accept reservations starting as early 3 months in advance.
Please check the hotel website for details.

Reservations can be made over the phone, on our website, or though Online Travel Agencies.

We may be able to accommodate your request depending on room availability.

Please contact us with the name and dates of your resveration, as well as where you booked from.

All suites have an ocean view.

All suites are equipped with free Wi-Fi.

It depends on which suite you will be staying in.
Please see the suite details page for more information.

Smoking is prohibited on all hotel grounds, including e-cigarettes.

Yes, you can.
Please label your luggage with the name on your reservation and send it to the address below.

【Addressed To】762-1 Irabu, Irabu, Miyakojima-shi, Okinawa-ken 906-0503
Arcadia Resort Miyakojima Front Desk
〔Phone〕0980-79-7311

Date of Stay: yyyy/mm/dd
Reservation Name: First Last

Pets are not allowed at this hotel.

Yes, within certain limits.
There may be cases where we are unable to fulfill your request. Thank you in advance for your understanding.

You may check in starting at 3:00 PM, and must check out by 11:00 AM.

It is possible depending on the availability of the room.
We will inform you on the day of check-in.

Yes.
You may leave your luggage at the front desk.

Yes, they can.
Please tell the front desk the name on the reservation when checking in.

We ask that all international guests provide identification at check-in.
This is generally not required for domestic guests, but in some cases we may request identification for confirmation purposes.

At our hotel, we will have you pay at the time of your check-in.

Yes. Payments incurred during your stay (drinks, minibar, etc.) will be attached to the room and will be paid at the time of check-out.

We accept cash, credit, transport cards (such as Suica or Pasmo), and QR payment methods (such as PayPay).

Only the amount of payment made on site can be issued by the hotel.
Receipt for payment made in advance through the reservation site will be issued from the reservation site you used.

We will accomodate you within our abilities.
Please notify us when making your reservation.

It depends on the stock conditions day to day, but we will accomodate guests within our abilities.
Please notify us when making your reservation.

It depends on the stock conditions day to day, but we will accomodate guests to the best of our abilities.
Please notify us when making your reservation.

There is no age limit.
We ask that guests refrain from wearing swimwear or sandals when eating at the restaurant.

All tables are non-smoking.

Please contact us in advance with your requested dates.

All rooms are equipped with a private pool and jacuzzi.
Please change into swimwear when using these facilities.

The deepest area is 1.5m (about 5ft) deep.
The shape of the pool differs for each suite.
Please check the room details page for more information.

Only during the period of November ~ April, the water will be hot (about 30°C).
* The hot water period may change depending on the weather
* The temperature of the pool may fluctuate slightly depending on the temperature of the outside air

Yes, you can.
However, we do ask that customers cover their tattoos when using shared spaces in front of other customers.

There are 2 washing machines and 2 dryers on site.
Laundry detergent and fabric softener are also available free of charge.

Yes, please see the front desk to borrow one.

Yes.
Please see the front desk staff.

Yes.
Please see the front desk staff.

According to the flight time you have requested in advance, our staff will meet you at the airport arrival hall.
Only for customers who wish to be picked up, we will send you an information email the day before check-in, so please check it.
*Please note that we may not be able to accommodate same-day pick-up requests, depending on availability. Thank you for your understanding.

It is about 25 minutes by car from Miyako Airport ~ our hotel, and about 10 minutes by car from Shimojishima Airport ~ our hotel.

Please contact us by phone.

Normally, it is available from check-in (after 15 o'clock) to check-out (until 11 o'clock).
Depending on the stock status of the vehicle, it is possible to borrow it before check-in and after check-out, but please note that we cannot guarantee it.

We ask that you present a valid driver's license in Japan.

It cannot be rented or dropped off at the airport.
rental car must be rented and returned at the hotel.

Yes. The roof of the convertible car can be opened and closed.

Yes. We ask that you return it with a full tank of gasoline.
In the unlikely event that the tank is not full, you will be asked to pay the gasoline fee and handling fee at the front desk.
* Only convertible cars will be refueled at high octane.