FAQ

We accept reservations starting as early 3 months in advance.
Please check the hotel website for details.

Reservations can be made over the phone, on our website, or though Online Travel Agencies.

Yes, but only over the phone.
We may be unable to fulfill your request depending on room availability. Thank you for your understanding.

Please contact us with the name and dates of your resveration, as well as where you booked from.

All suites have an ocean view.

All suites are equipped with free Wi-Fi.

It depends on which suite you will be staying in.
Please see the suite details page for more information.

Smoking is prohibited on all hotel grounds, including e-cigarettes.

Yes, you can.
Please label your luggage with the name on your reservation and send it to the address below.

【Addressed To】762-1 Irabu, Irabu, Miyakojima-shi, Okinawa-ken 906-0503
Arcadia Resort Miyakojima Front Desk
〔Phone〕0980-79-7311

Date of Stay: yyyy/mm/dd
Reservation Name: First Last

Pets are not allowed at this hotel.

Yes, within certain limits.
There may be cases where we are unable to fulfill your request. Thank you in advance for your understanding.

You may check in starting at 3:00 PM, and must check out by 11:00 AM.

Please come to the front desk after arriving and pay your room fee.
*We will inform you of your room number and key-code after payment is complete.
*In order to prevent crowding, please select one member of your party to complete the check-in process.

〔Guests with no incidentals〕
Please vacate your room by 11:00 AM. There is no need to stop by the front desk.

〔Guests with incidentals, including items billed to your room number〕
Please come to the front desk by 11:00AM and pay any additional fees.

Yes.
You may leave your luggage at the front desk.

Yes, they can.
Please tell the front desk the name on the reservation when checking in.

We ask that all international guests provide identification at check-in.
This is generally not required for domestic guests, but in some cases we may request identification for confirmation purposes.

At our hotel, we will have you pay at the time of your check-in.

Yes, you can.

We accept cash, credit, transport cards (such as Suica or Pasmo), and QR payment methods (such as PayPay).

We currently print all receipts, but can also provide a copy by email on request.

We will accomodate you within our abilities.
Please notify us when making your reservation.

It depends on the stock conditions day to day, but we will accomodate guests within our abilities.
Please notify us when making your reservation.

It depends on the stock conditions day to day, but we will accomodate guests to the best of our abilities.
Please notify us when making your reservation.

There is no age limit.
We ask that guests refrain from wearing swimwear or sandals when eating at the restaurant.

All tables are non-smoking.

Please contact us in advance with your requested dates.

Please inquire when making your reservation.

All rooms are equipped with a private pool and jacuzzi.
Please change into swimwear when using these facilities.

The deepest area is 1.5m (about 5ft) deep.
The shape of the pool differs for each suite.
Please check the room details page for more information.

The pool is heated during winter months only (December to March).

Yes, you can.
However, we do ask that customers cover their tattoos when using shared spaces in front of other customers.

There are washing machines and driers available on resort grounds.
If you require washing detergent, please ask front desk staff.

Yes, please see the front desk to borrow one.

Yes.
Please see the front desk staff.

Yes.
Please see the front desk staff.

Yes.
Please see the front desk staff.